FAQ

FAQ

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PAYMENT:
Payment is due upon purchase.

SHIPPING:
Shipping prices for 1 item are:
$4.00 within U.S.
$10 international
(+50 cents for each additional item)

Buyer is responsible for additional shipping costs on rush deliveries.

Items ship in 2-3 business days.

Custom orders please allow 2-4 weeks to ship.

Items will only be insured upon the buyer's request and at buyer's cost. Please notify me by email for any special shipping requests immediately following transaction.

RETURN POLICY:
My hope is you will enjoy my jewelry as much as I enjoy creating it. However, if you are unsatisfied with your item or it is damaged or broken, you may return it to me for a full refund.

REPAIRS AND LOST EARRINGS:
I will repair any Pixie Belle pieces at no charge. Please allow 2 weeks for repairs. May take longer if additional materials are needed.

Pixie Belle is not responsible for jewelry lost by the buyer. However, these things happen and I will be glad to make a matching earring at half the price of the original pair. I will need the original earring to make a match. Please allow 2-4 weeks for completion.

CUSTOM ORDERS:
Custom order requests are available!! Maybe you have a favorite stone you'd like to wear or need a simple pair of earrings to go with a great outfit. Pixie Belle would love to help create jewelry just for you. Please allow 2 to 4 weeks for custom orders.